By Robert Lockard

In Internet marketing, your website can be your first and best defense against lawsuits or it can be a huge liability. It depends on how strong your disclaimers are and how carefully you check to make sure your statements are all factual and ethical.

I bring this up because I just read an eye-opening article on InfoWeek’s website, entitled “Website disclaimers – yes, they do work.” In that piece, author Guy Burgess describes a recent case in New Zealand where an ecommerce website had given customers the wrong impression about the soundness of some of the companies it advertised.

A customer sued the website owners when he received the short end of the stick on a deal with one of the companies the website advertised. But a judge ruled in favor of the owners because they had included a provision on their website to protect themselves. The judge found the owners to be both negligent in their faulty information and protected by their admission that their site didn’t have all the information customers would want to make a final decision.

We all make mistakes, and it’s unfortunate when others are negatively affected by our errors. If we want strong relationships with our customers, we have to make sure our ecommerce websites are accurate and that our products or services are as good as we say they are.

The InfoWeek article suggests three things every website owner should do:

1. Publish a disclaimer on your website. It can be brief and it should simply suggest customers not just look at your site for credible information on whatever topic is the focus of your business.

2. Be honest. This seems like a no-brainer, but you should try to include the truth, the whole truth and nothing but the truth on your website. Try to make sure you information is as complete as possible and you’re leaving out important details people need to know.

3. Carefully review your website and update it when necessary. It’s hard to catch every mistake, especially as laws change and you introduce new products or services. Make an honest effort and your customers will appreciate your diligence.

This is a complete version of the post on the eHarbor Blog: “Protect yourself with a strong website disclaimer.” The photo of the zombie warning sign is from Flickr, and it is the copyright of rchurch74.